KiT Store | Event

FAQ

글목록
질문/답변	제목
Q	[교환/환불] 存在商品内容不足、印刷不良等情况时
A	如有商品内容不足、印刷不良等情况，请立即联系play@kitalbum。此时必须拍摄商品开封影像，开封前请务必拍摄箱子开封影像。收到商品后3天以上的产品无法处理，敬请谅解。化妆盒（Outbox）或相片卡等印刷品的细微瑕疵或刮痕不属于更换对象。但是，关于化妆箱严重损坏等情况，只有在有库存的情况下才会更换。无论如何请务必拍摄开封影像，请务必在开封时拍摄影像。 KiT主机不良时，仅更换KiT主机。此外，关于事先预约销售的商品，由于购买者的原因不能进行退货，敬请谅解。 수정 삭제
Q	[배송] [关于配送]
A	[关于配送] 请用英语填写地址。每个包裹只能运送2件物品 kit专辑店通过DHL,Qxpress配送订单，安全高效，时效较快。 Qxpress 7~15天 DHL 5~7天 수정 삭제
Q	[기타] KiT Album (How to replace the battery) (ENG CC)
A	The lifespan of the battery is maximum of 3 years. However, it may vary depends on how it has stored. Please refer to the videos below for how to replace the battery. If you are not able to click the button after replacing the battery, please email help@kitalbum.com. Replacing the battery(Button-type KiT) / Replacing the battery(earphone-jack type KiT) 수정 삭제
Q	[기타] [KiT video] How to connect KiT Video with PC & TV) (ENG CC)
A	For more detailed information about how to connect the KiT Video with PC or TV, please watch the following video. <Connect KiT Video with TV and PC> Connect with HDMI cable After operating the KiT, use HDMI cable to directly connect with the monitor or TV. Apple TV, Android TV Download the ‘KiT Player’ app on the TV App Store or Google Play Store. And then, connect the KiT Video to the TV. Chromecast KiT Video can be easily connected to Chromecast in KiT Player. PC (Windows & Mac OS) Download ‘KiT Player for PC’ and connect the KiT Video. <How to Connect with TV and PC> Download KiT Player on PC or TV (PC Version KiT Player: http://www.muzlive.com/downloads.html) Open KiT Player for PC/TV, and then QR code will appear on the screen. Open KiT Player on your smart device, and play KiT Video. When video is playing, tap connect icon on the top right corner. The QR Scanner will appear. (1) Play a video 수정 삭제
Q	[기타] How to connect the KiT Album with the adapter (Earphone-jack type KiT)
A	Download the ‘KiT Player’ app from the App Store or Google Play Store and install it. If your device has a 35mm earphone jack, insert the KiT to it. (If your device does not have a 35mm earphone jack, please use an adapter.) Download pop-up will appear and start to download the album. (For the very first time connecting the album) When download begins, remove the KiT from the device. If the KiT keeps inserted, the sound may not come out. When there's no 35mm earphone jack, use an adapter to connect the KiT to the smart device. How to connect the KiT with the adapter 수정 삭제
Q	[기타] Air-KiT (button type) user guide
A	✔️ NOTE " I hear a beep- sound." If you push the button too hard or too long, it may cause a ‘beep’ sound. This is not a defect, so please push the KiT making a short click sound. Also, if the button pushed too hard or held it too long, the button may get stuck inside the case. It may cause the dis-connecting issue. Download the ‘KiT Player’ app from the App Store or Google Play Store and install it. Please check where the microphone is located. (The location of the microphone varies depending on the device) Push the KiT towards the device and click. Please hold the KiT to the device until the pop-up appears or the album starts operating. The album will start to play when the download is done. (For the very first time connecting the album) 수정 삭제

Company Contact Careers Download

MUZLIVE Inc.
地址 : 19, World cup buk-ro 56-gil, Mapo-gu, Seoul 10F MUZLIVE
电话号码 : 010-9956-1972
企业注册编号 : 724-86-00298 [Confirm Business License Information]
增值电信业务经营许可编号 : 2019-Seoul Mapo-1309
代表 : Chul Seok
个人信息保护负责人: Jason, Park

CUSTOMER CENTER : +82-10-9956-1972 / play@kitalbum.com
11AM - 5PM (Lunch 12:30pm ~ 1:30pm)[KST]
Sat, Sun, Holiday OFF

My Info

客服中心

FAQ