1. For defective printing or missing components, exchange or refund is
possible only within 7 days of receipt of the product.
2. Missing parts and poor printouts
Unboxing video required -> Please submit the video
and photos of defective parts to play@kitalbum.com after filming
3. Printed photocard exchanges are for: Smudges, imprints,
scratches, peelings on the face part, indelible stains and fingerprints,
crumpled corners
★ Imprints,
scratches, and ink splashes of less than 5mm on parts other than the face (backside,
background, etc.) are not subject to exchange/refund.
4. Outer box (exterior package) damage exchanges are for: In case the external
damage is large in shape
★ Imprints of less than 10mm on the package, printed splashes are not subject to exchange/refund
[Exchange/Refund] Exchange/return information
- The outer box is
designed to protect the product, and refunds and exchanges are not possible due
to slight pressure, scratches, or contamination damage.
- In case of serious damage to the overall outer box and
appearance, we will exchange it for a partial replacement only in the stock we
have, so please understand this.
※ In case of out of
stock, resending is not possible, so a refund will be made ※
- Please note that only the "air kit parts" will
be replaced if the "air kit" in the components is subject to
malfunction.
- In such cases that there was a simple change of mind in
purchasing during the pre-order period, products are not subject to exchange or
return as quantity is secured according to the pre-booked amount.
