International shipping eligibility on our website does not guarantee customs clearance in the destination country.

Your order may be subject to storage, return, or other taxes by the country's customs, in which case the Kit Album Store is not responsible. 

It is the buyer's responsibility to comply with government regulations or laws that apply to each country. 

 1. For defective printing or missing components, exchange or refund is possible only within 7 days of receipt of the product.

2. Missing parts and poor printouts
Unboxing video required -> Please submit the video and photos of defective parts to play@kitalbum.com after filming

3. Printed photocard exchanges are for: Smudges, imprints, scratches, peelings on the face part, indelible stains and fingerprints, crumpled corners

★ Imprints, scratches, and ink splashes of less than 5mm on parts other than the face (backside, background, etc.) are not subject to exchange/refund.

4. Outer box (exterior package) damage exchanges are for: In case the external damage is large in shape

★ Imprints of less than 10mm on the package, printed splashes are not subject to exchange/refund

[Exchange/Refund] Exchange/return information

- The outer box is designed to protect the product, and refunds and exchanges are not possible due to slight pressure, scratches, or contamination damage.

 - In case of serious damage to the overall outer box and appearance, we will exchange it for a partial replacement only in the stock we have, so please understand this.

※ In case of out of stock, resending is not possible, so a refund will be made ※

- Please note that only the "air kit parts" will be replaced if the "air kit" in the components is subject to malfunction.

- In such cases that there was a simple change of mind in purchasing during the pre-order period, products are not subject to exchange or return as quantity is secured according to the pre-booked amount.

[Shipping]

[The delivery date can vary by country.]

Regarding overseas shipping, we deliver via an overseas shipping agency.

Please note that even if the waybill is confirmed, the details can be checked within the next 1-2 days.

We ship the parcels through UPS and Qxpress.

It may take a maximum of 

- Qxpress 10~20 working days

- UPS 5~10working days 

The shipping fee is applied based on weighing for 2 KiT Albums (Please note that this is the default setting Please write all addresses in English.

This product has a built-in lithium-ion battery, and up to two batteries can be shipped overseas. (Multiple purchases are possible separately)